Uptime Guarantee

We guarantee our network, power & services will be available, at minimum, for 99.9% of a given month.

Some exceptions to this policy are:

1. Scheduled maintenance windows, announced at least 24 hours in advanced
2. Upgrades ordered for your service
3. Suspension of service (AUP violations, billing, etc)
4. Software installed on your service
5. Denial of Service attacks/viruses or just generally a compromised service
6. Errors caused by the account holder

If we fail to meet our guarantee, any account holder in good standings is open to request a credit within 1 week of the outage.

  • 110 Users Found This Useful
Was this answer helpful?

Related Articles

VPS Management

All of our VPS's are semi-managed. We will only support basic issues and troubleshooting plus of...

Operating Systems

Operating systems can be reinstalled from within your client account using the "reinstall"...


Linux has built in IPTables for a firewall and Windows has Windows Firewall. Both fully work on...

Custom VPS Orders

If you have a need for a custom Xen or OpenVZ plan, feel free to contact sales and we can work...

Terms of Service

Please reference:...